Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it—unopened, unused, and in its original packaging. Products must also not be expired. You’ll need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@drbrightenessentials.com. Once your return request is approved, we will provide a prepaid return label. A restocking fee of $5 will be deducted from your refund to cover the cost of return shipping.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@drbrightenessentials.com if the item is defective, damaged, or incorrect, so we can assess the issue and make it right.

Exchanges

The fastest way to get what you want is to return your item and make a new purchase for the desired item once the return is accepted.

Refunds

After we receive and inspect your return, we’ll notify you if your refund is approved. If approved, you’ll receive a refund on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please reach out to us at support@drbrightenessentials.com.